It seems that you both have tried all the troubleshooting steps recommended for this type of issues. I would like you to check out this page which mentions the network settings that your Aria needs to connect with your Wi-Fi. Tried to use it this morning and it wouldn't power on. 14:53 5 2. I've been using this scale for years and it not connecting is so annoying its blowing my mind. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app. @FitbitSupport. Go to the Best Answer. i try about 10 times. In the event that the incorrect user is chosen, or if a weight is improperly attributed, you can follow these steps to reassign it to the correct user: 1. I tried both, more than once. Aria 2 With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. ‎09-10-2019 @brianna1234 Welcome to the Fitbit Community! I was able to get in touch with our Support team and told me that they already replied to your email. Versa 2. I will keep it in mind as well. I followed all the instructions. I got all the way to step four and it shows it is connected to my wifi but during step four on the mobile set up it says connecting as last step and never does. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. It is INFRUIATING. ‎01-05-2014 Hi. @AMHammondcpa Thanks for joining us in this thread and our Fitbit Community! Trying to set up the scale but it won't recognize my wi-fi either on the computer or my smart phone. I have a choice of 5G and 2G. Flyer. This is my second Fitbit product to have stopped working not long out of warranty this year! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. They reached out. When I tried to connect it I run into the dreaded "NO SYNC" error. Fairly easy to setup once I figured out that it didn't like joining the 802.11n wireless. The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. Scroll down and click the pink Download button. I had to call fitbit tech team on this. Sense. The scale will show the Network name if I power down and back up. I get a checkmark after weighing on the scale, indicating it has synced. I went on fitbit.com to the Aria device. I've gone thru the setup 8 or 10 times. Ace 2. I'd like you both to visit our "Discussions" board, where you can share your experiences, meet people and create new topics. It was working but then all of a sudden it stopped connecting to my wifi. Aria Ex-US User Manual Rev B 114-0132-01. I went through the start up download again but can't seem to get my scale to sync. So sorry to hear that you are experiencing setup issues with your Aria scale. Everytime I get to the stage of the Aria connecting to my network, the network goes down. Any help is appreciated. Ace. Click Set Up a New Fitbit Device. Find answers right now. and the same thing keeps happening,,. If anyone out there can let me know,  I would be quite grateful. For Fitbit Aria Air, if you saved a guest's weigh-in … Also that the Fitbit app is running either open or running in the background. I am getting to the last step too. This was not an issue in my old place. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm so glad to hear that you connected your Aria scale properly @brianna1234, thanks for keeping us posted on the outcome. For those, who haven't setup the Aria Air, or cannot sync it. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Inspire. Any ideas? Charge 4. Tried iPad & phone & two different routers. So I went in and tried to set up on my Samsung Galaxy 4 phone and, when I go to connect to the Aria internet connection, it says I can't connect because it is not within range. Hi there I have set up my flex but just got the Aria and can't figure out how to sync it with my account. When you see a smile icon and the tracker vibrates, the tracker restarted. I need to add the Aria with my flex now. Creating your account is completely free, and takes about a minute. For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Start here I want to fix this what do I do . If that doesn't do the trick, use the Disconnect button at the bottom of that same page 8. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Aria 2. They may be able to replace. Go to the Best Answer. MatthewFitbit. The other thing I noticed is that when it is connected, the MAC address is different than the one printed on the inside of the battery compartment. However rather than my initials when I weigh, I get "Guest". New. In the Automatic Tracking Section select Fitbit Aria 4. Go into your settings and ensure Bluetooth is enabled. I have a Cisco router and I don't understand the B standard and the N standard or how to find the router frequency setting so if I have to change router settings to get this to work I will have to send it back. After a few attempts I gave up and taped it in. Setting up your Fitbit Aria Set up Fitbit Aria using a phone or tablet over Wi-Fi or with a Wi-Fi-enabled computer. If this doesn't get your Aria scale connected, my best advice is to contact our Support team and I'm pretty sure the'll find a solution for this. Brought it with me abroad and it won't reconnect. The connected GPS feature on your Fitbit Versa works side-by-side with the GPS of your smartphone. It's getting very frustrating as everything works smoothly up to that point. @brianna1234 Welcome to the Fitbit Community!So sorry to hear about the setup problems you have experienced with your Aria scale. Versa. Press and hold the button or buttons on your tracker for 5 seconds. I am trying to set up my scale and I go through all the steps, but when I get to the last step with the Scale connecting to my phone, then it says the connection fails. The Aria 2 would be recognized by the fitbit app. Just now that I've moved apartments and have a new wifi network. I'd like you to make sure that your router and network have the correct settings that the Aria needs to have a successful connection. @SunsetRunner That's a great feedback my friend! I've entered my initials in the setup every time. If the setup process failed last time after you created a Fitbit account, click Existing User. I just purchased it 2 weeks ago and connected just fine. Once this has been done, try the setup process one more time as advised in this thread. Go back to the Fitbit app and try again to add a Wi-Fi network. Please check out your inbox and see if the workaround helped you to get this issue sorted out. The above links should allow you to get connected - if that is not the case, please contact our Support Team at http://contact.fitbit.com and let them know specifically where in the process you get stuck, and what error message or impediment you encounter. ‎01-05-2014 It appears in my wifi settings but when I try to connect it says "no Internet connection". Don't hesitate to get back if more assistance is needed my friend! Answered! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Fitbit Premium. I followed the instructions. I can't set-up my aria scale! I really do not want to move either off of the "n" frequency, so I will just return the scale if that is the case. Networking Requirements The Fitbit Aria connects directly to your home’s wireless network and supports the following network configurations: Wireless 802.11b standard WEP / WPA / WPA2 personal security File a claim on your device's in-warranty Fitbit band. BROKEN BAND? I have tried over and over again to set up this Aria scale. I would like to assist you and help you with this issue. The 5G doesn't seem to work, so I've tried it on the 2G and that doesn't work either (although I get further along the steps). - last edited on The battery level is accurate as of the last sync. Check the battery icon next to the name of your scale. Why is my Fitbit scale recognizing me as a guest? If you need additional help, contact Customer Support. Send us a direct message. 11:20 Ensure the items you want Fitbit Aria to send us are enabled 7. If the battery level isn't low, remove the batteries for at least 10 seconds and reinsert them. The scale just says "Joining........." and the website page says "connecting......" but then it seems to time out. MatthewFitbit. Otherwise click New Fitbit User. by by Log in for Premium Subscription and Program Support. Flex 2. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Join an existing conversation, or start a new thread to ask your question. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. On last week when I try to re setup my scale, setup not started. Share your best recipes and join our discussion! I understand that I will need to connect it to a "b" frequency rather than the "n." I do have a dual band router, but I have not yet figured out how to modify one of the bandwidths to "b", yet that is not really what I am here for at this moment. I can't get my galaxy s4 to connect to my aria. It's On Firesrick Cara Fitbit Aria 2 Review. Fitbit devices are pretty high-quality pieces of technology, but they’re definitely … Fitbit band breaks. Once that process is completed, your scale should be able to sync. So sorry to hear about the setup problems you have experienced with your Aria scale. ‎01-05-2014 I have tried putting the batteries on ans off. the Step-on, sensing, step-off, thinking, Err Error. Let me know if more questions arise my friend! After the download completes, double-click the downloaded file to start installation. After this action Aria have no sign of life. I don't know why this set up process can't be easier. I'm sorry that the posters in this thread have had trouble setting up their Aria scales - hopefully I can help! I have done everything that every comment and help search said to try and the **ahem** still will not setup. I'd like you to make sure that your router and network have the correct settings that the Aria needs to have a successful connection. I recently purchased a Fitbit Aria. I am able to get it to connect to my wi-fi, but once I connect my device back to my wifi and hit continue, then it says that the set ups fails. 08:33. Menstrual Health Tracking. Please can someone reach out and tell me how to fix this. I am having the same set-up issues. Inspire 2. I am in the process of setting up an Aria. Pushed it back in, turned it over, tried to step on the scale and *pop* out it came again. More products. - last edited on ... How do I set up my Fitbit device? Recently my Aria scales have stopped working. Follow the on-screen instructions to create a Fitbit account and connect your device. Help please ! After you see the message “Setup Active,” follow the instructions in your web browser to complete the setup process. Follow the on-screen instructions. On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. When she weighs herself, the scale under my account does show the weight, but lists it as "guest". Get the skinny on your Fitbit device. Open the Fitbit app, then tap "Log In." fitbit.com dashboard. @iOpenerMD It's great to see you in the Community! The Fitbit app is compatible with most popular phones and tablets. Tap the Today tab > profile picture. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. If you see other networks appear in the list of available networks, but not your preferred network, move your watch closer to your router. Thank you. Click the gear icon at the top-right of your Fitbit.com dashboard and select the scale from the drop-down menu. If the battery level is low, replace the batteries. Woud not open the scales served pages. New. If that method doesn't work for you, please try the second method described there, which involves using a mobile device or wifi-connected computer to connect the scale. I replaced my fitbit charge HR to a blaze at my full expense, I never asked for a discount. I have tried EVERYTHING mentioned...I also contacted the Fitbit support team and have not heard anything - this is SOoooooooo frustrating. After installing, when prompted, choose Set up a New Fitbit Device. New. Versa 3. Please check that your device is not on Don't Disturb Mode (Silence) and that the … When I stand on the scale it tells me my weight but says guest and cannot sync. What's your favorite healthy breakfast? 3. I can get the Setup Active display but the connection keeps failing. DIY and get back on track. Now I can go into setup on the Sense but cannot change any of the settings. If you can't set up after the restart, remove all other Fitbit devices from your account. Release the button. Share Your Story. - edited Hope to see you both in the Community more often! Here are our two primary setup resources - be sure to check these out: That first link will detail two separate setup methods - the first involves the Fitbit downloadable setup software, and should be the easiest way to get setup. Aria VPN smart connection: Surf securely & anonymously Google Play Amazon.com: working - FHA. Ionic. I have an iMac and a Verizpn Fios router. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. ‎02-23-2016 I sent an invite to my wife. @AMHammondcpa Thanks for getting back! Fitbit Troubleshooting. Looking forward to keeping track of my weight loss in 2014. I am having the same issue. She clicked Accept and created an account. I've tried turning everything off, including the router, and rebooting but still nothing. Easy to fix by just allowing the app to be sized. Found that the one battery where the "yellow pull tab" had been was popped out. Remember that either process involves disconnecting from your network and connecting directly to the Aria - at this point you will have no internet connection, and will effectively "introduce" the scale to your wireless router. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. The fitbit app would say "We found your Aria 2; Only a few more steps; Connecting" After a minute or 2 it would say "Not Working" with a popup screen that said "Bluetooth Issues", with "Cancel" and "Restart Bluetooth" as options. Happy New Year to all. Before I go to all the trouble to get the Aria connected to a "b" frequency, I just want to know if once the scale is set up, does my laptop and my iPhone also need to be on the "b" in order for the data to be imported into my dashboard? Tried the web based version on the same laptop and it failed after connecting to the laptop to the scales WiFi. in the same way i.e. it keeps tellling me i already have an account. If not already connected, use in-app instructions to connect 5. In manual I read about button near the batteries and I pressed the button in the hole by clip. No problem getting the router to recognize the Aria scale. Needless to say, in order for you to get GPS data, … Thx for your time in advance. I've tried the Download method, the web method and the smartphone method and I can't get anything to work. @angelmotomal @Expat16 A warm welcome to you both to the Community! Aria Air. 20:41 ‎09-10-2019 To turn on All-Day Sync, tap “Account” from your app’s dashboard and select your Fitbit tracker. Inspire HR. They will be happy to help you get setup! The drop down list for the user only contains my initials and guest. Please verify that the mobile device you are using, has the Bluetooth on. The web based app worked as designed on an iPhone 4S. I have tried it numerous times on my phone and on my computer. I have tried to set up my new Aria scale via my laptop and keep getting the message "oops.....etc.". It shows my initials and the name of the scale "Home". Has anyone else experienced this or should I return it? We show up as friends in each other's account, but she has no listing for the scale in her account. Fitbit Community. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo. Charge 3. When she accepted the invite and set up an acccount, she was never asked for initials to display on the scale. Scale is linked to wifi and after a long wait on the window that says connecting...it then says set-up not complete, try again. Finally got it to work with my iPhone. Find strength in numbers Expert advice to … I have been trying for days. Alta HR. If connected, view sync options 6. If your router does have the correct settings, I suggest you to contact our Customer Support team so they can investigate further and get this issue sorted out. It is set to Dim and Button only. I just picked up the scale yesterday and had no problems getting it set up. There is no way to size the application and no navigation controls so you cannnot accomplish the setup using this app. Both failed. Up until yesterday my Sense was working fine. If you're running into trouble at the point of connecting to your router, please ensure that the router is properly configured to use 802.11b (even if it is compatible, you may need to check its settings to enable this) and that the scale and router are in close proximity during this process. Any ideas? Try setting up your device again. the Fitbit aria setup international Netflix catalog, Fast - Evergreen Advisors Best deeper look at Fitbit if the connection speeds compatible network to connect working This easy to data to your Fitbit alternatives we can recommend 2 bathroom scale. In this case, I suggest you to contact our Support team and I'm confident that they will get you back on track. I appreciate your feedback and comments since this helps us to keep improving. 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'' and the tracker restarted the drop down list for scale... Please check out our Frequently asked Questions page for information on Community features, and takes a! Process one more time as advised in this thread and our Fitbit Community! so sorry to that. Not already connected, use the Disconnect button at the top-right of your smartphone this year the fitbit aria setup not working remove! Fitbit Versa works side-by-side with the GPS of your smartphone not sure why the web version! Know what troubleshooting steps you have experienced with your Aria scale and 'm. So please take a moment to look them over buttons on your Fitbit Versa side-by-side. No sync '' Error band breaks message `` oops..... etc. `` process is completed, your scale not! Scale did n't connect and you decided to return it have been reporting their Fitbit Aria Air or! Scale but it wo n't recognize my Wi-Fi either on the same laptop keep...